FAQ
Straight answers to what clients and partners ask most. If your question isn't here, write to us and we'll answer plainly.
What exactly does Al Janabi Group do?
We are a diversified Iraqi group led by high-security logistics, with five divisions: logistics, apparel & garment care, contracting & engineering, commercial services & events, and sports — all run as one house, with a quality discipline that does not vary.
What kinds of consignments do you transport?
We specialise in moving what cannot be replaced: luxury vehicles, gold and bullion, and high-value assets — and we move our importer clients' commercial cargo too: foodstuffs under a controlled, documented cold chain, general goods, and heavy project loads. All of it under sealed custody and a signed chain of accountability from collection to handover.
Do you operate outside Baghdad?
Yes. Our operations span Iraq — through the Baghdad, Erbil, and Umm Qasr gateways — with coordinated cross-border movement for diplomatic and institutional clients.
How do you keep a consignment secure in transit?
With a methodology that never changes: assessment and an approved route before movement, sealed dual-custody collection, armoured escorted transport, live tracking from an operations room, and a handover unsealed before the recipient and signed.
What is the scope of your customs clearance services?
We handle clearance and documentation at the Baghdad, Erbil, and Umm Qasr gateways as one link in a single documented chain of custody — not as a separate service. Our corridors reach the Gulf (Jebel Ali and the UAE ports), Türkiye (Istanbul and Mersin, by road and sea), and the ports of China and East Asia — from the world to Iraq's gateways and back.
My shipment is held at a customs gate — what do you do?
We take it on, even if we did not ship it. We review your documentation, attend the gate with our own staff and agents, work an expedited release, and return the consignment to its path under sealed custody through to handover. Send us a brief on your situation and you will have an answer the same day.
How do I ship from China to Iraq?
We book and coordinate from Chinese and East Asian ports as the responsible forwarder, consolidate shipments into a single documented load with transport documents issued for it, and then the same team that clears it receives it at the Baghdad, Erbil, or Umm Qasr gateway — so the chain of accountability never breaks at a handover point. The China & East Asia corridor page has the detail.
What is your relationship with DSV?
Since 2022 we have held DSV's Authorized Agent & Vendor appointment for DSV Air & Sea in Baghdad and across Iraq — air and sea freight — so your consignment meets the depth of a global network and the custody of a local guardian.
Are consignments insured in transit?
Yes. Every movement we run is licensed and insured — cargo and liability coverage on every high-value consignment — and custody stays sealed and tracked from collection to handover.
How does handover work across borders?
With a documented discipline that does not change: cross-border movement is coordinated in advance, numbered seals stay matched to the record along the route, and no seal is opened except before the recipient — then the handover record is signed, and custody closes the way it opened: documented.
How do I request a service or a proposal?
Write to us via the contact page or at info@al-janabi.com describing what you need moved or delivered. Our team responds in strict confidence to understand your need before any commitment.
Do you serve individuals or institutions only?
Both. We serve embassies, banks, and corporations — and individuals for services such as luxury-vehicle transport, garment care, and our sports programmes.
Do you organise events beyond conferences?
Yes — exhibitions, product launches, brand activations, and corporate events of every scale, from concept to full show management on the day.
How do I join the team?
We don't wait for vacancies to meet talent — send your CV via the careers page; strong profiles are kept on file and called first when a suitable role opens.
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